To return an item:
- Call us at 888-772-5200 to request a Return Authorization Number.
- Or email us at email@example.com to request a Return Authorization Number.
- Once the Return Authorization Number is issued you will be sent a return shipping label and instructions via email or regular mail (your choice).
- IMPORTANT: include the return authorization number with your return to assure your refund is processed properly.
- Returns are valid for credit back to the payment card used for purchase for a period of 30 days after purchase. Credit will be applied within 5 business days after return receipt. Warranty coverage applies after the 30-day period.
Damaged, Defective, or Missing Items
Products often ship separately - if you feel your order is missing items, please contact us at 888-772-5200 or firstname.lastname@example.org
- Product damaged or defective upon delivery? Parts or accessories missing? If yes, immediately contact us at 888-397-5300 or email@example.com.
- Keep the shipping box and branded packaging.
- If damaged, send a photo of the package damage, and/or missing components.
- If you discard the box and/or fail to photo document the damage, a refund will not be applicable.
Cancel An Order
Call 888-772-5200 or email firstname.lastname@example.org immediately, to check if your order is eligible for cancellation.
- If the order has not shipped: cancellation is possible, but not guaranteed.
- If the order has shipped: cancellation is not possible. The items will be delivered normally. To receive a refund, you must initiate a return.
Each product is covered under the respective manufacturer’s Limited Warranty. The duration of the warranty depends on the Manufacturer and specific product purchased. Usually this is a minimum of 1 year from the date of purchase. Please refer to the documentation included with the product purchased or the manufacturers website for your specific product’s warranty details.
If you have any questions or need assistance, please contact us at:
- Telephone – 888-772-5200
- Email – email@example.com